Privacy Policy

Keystone Hall (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your data when you use our website www.keystonehall.co.uk, contact us, or make a booking.

1. Who we are

Keystone Hall is an events and venue hire business based in Andover, Hampshire.
Our address: Keystone Hall, East Street, Andover, SP10 1EP
Contact: bookings@keystonehall.co.uk or 01264 312410

For the purposes of UK data protection law, we are the Data Controller of your personal information.

2. Information we collect

We may collect and process the following types of personal data:

a) Information you provide directly

When you:

  • Submit an enquiry via our contact form

  • Email or call us

  • Make a booking or request a quote

  • Sign up for updates or marketing communications

We may collect:

  • Full name

  • Email address

  • Phone number

  • Address

  • Event type, date and preferences

  • Payment information (for bookings or deposits)

  • Any other information you voluntarily share with us

b) Information we collect automatically

When you visit our website, we may collect limited technical information including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

  • Cookies (see our Cookies Policy below)

3. How we use your information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotes

  • To manage and confirm bookings

  • To communicate with you before, during and after your event

  • To process payments and issue invoices

  • To maintain records for legal and accounting purposes

  • To improve our website and services

  • To send you updates or promotional materials (only if you have opted in)

We only collect and use data that is necessary for our legitimate business purposes or where you have given consent.

4. Legal basis for processing

We process personal data under the following lawful bases:

  • Contract: to fulfil a booking or enquiry you have made.

  • Legitimate interests: to manage our business and improve services.

  • Consent: for marketing communications and optional updates.

  • Legal obligation: to comply with applicable UK laws and tax regulations.

5. How we store and protect your data

Your personal data is stored securely on password-protected systems and, where necessary, in locked physical files accessible only to authorised staff.

We use appropriate technical and organisational measures to prevent loss, misuse, unauthorised access or disclosure.

We retain personal information only for as long as necessary.

6. Sharing your information

We will never sell your personal data.
We may share limited information with:

  • Trusted service providers (e.g. payment processors, IT providers, website hosting)

  • Caterers, decorators, or third-party suppliers (only with your consent)

  • Government or legal authorities if required by law

All third parties handling data on our behalf are required to keep it secure and use it only for the agreed purpose.

7. Your data protection rights

Under UK GDPR, you have the following rights:

  • Access: request a copy of the personal data we hold about you.

  • Rectification: request correction of inaccurate or incomplete data.

  • Erasure: request deletion of your data (“right to be forgotten”).

  • Restriction: request limits on how we use your data.

  • Data portability: request a copy in a structured, machine-readable format.

  • Objection: object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please email bookings@keystonehall.co.uk.

8. Marketing and communications

We will only send you marketing emails or updates if you have given explicit consent.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Links to other websites

Our website may contain links to third-party sites (e.g., social media, suppliers, ticketing pages). We are not responsible for the privacy practices or content of those websites.

10. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

11. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Keystone Hall
East Street, Andover, SP10 1EP
01264 312410
bookings@keystonehall.co.uk

If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.